We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

No refunds. Special orders, custom orders, and clearance/sale items are non-returnable and considered a Final Sale. Transactions with trade-ins are non-returnable and considered a Final Sale.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at dallasdiamondbar19@gmail.com. 

If your return is accepted, we’ll send you an insured return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

All eligible returns will be granted their return amount in store-credit. 

You can always contact us for any return question at dallasdiamondbar19@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items), gift cards, and sale items. Please get in touch if you have questions or concerns about your specific item.

We cannot accept returns on sale items/discounted products or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dallasdiamondbar19@gmail.com.